Solutions: Account Management
Tek's Account Management Solution has been developed to meet the needs of our clients by upgrading established standards and implementing measurable improvements throughout the globalization lifecycle.
Tek's Account Management Solution systematically analyzes, measures and recommends globalization processes throughout the client-vendor relationship.
Some basic features are outlined below, while the full program is available to all Tek clients.
- Performance standards and metrics clearly defined at Account Set-Up covering workflows, processes, language quality standards, customer care, CAT technology and terminology usage
- Continuous improvement planning with our clients, taking into account their globalization objectives
- On-going internal analysis and benchmarking of performance standards and metrics
- Analysis, measurement and recommendation of best practices for tools and technology usage, validator management and quality benchmarking
- Formal Account Review Meetings
- Dedicated Account Team chosen for their suitability to the Account
